For all customer willing to return the item back should follow the below instructions. Please be advised that all items are covered under a 30 days return policy from the time the item got delivered. Please note that not all items are covered by our returns policy and we reserve the right to change this policy at any time.
- Shipping and handling charges are non-refundable
- All exchanges and/or returns are subject to approval. Although we would like to accommodate everyone, there are certain items that are not returnable, such as: ipods, software, hard-drives, and accessories just to name a few. Please contact one of our account executives if you have any questions
- All exchanges and returns require a RA (return authorization) number
- An RA (return authorization) number must be requested within 7 days of receipt of the merchandise
- After 7 days please contact the manufacturer directly
- The return package must be received within 10 business days of the RMA issue date
- All items must be returned in “as new” condition in the original packaging and have all accessories, blank warranty cards, and user’s manual
- 1-7 days: Customer is responsible for paying a mandatory 20% restocking fee, and is also responsible for paying all shipping and handling charges for both ways
- Open box items are not eligible for return unless specified otherwise
- Software are non-Returnable
Defective Items
If you think that your merchandise is defective please call the manufacturer first before calling Tech Micro USA. Our Representatives will verify serial numbers and claim defects prior to shipment of replacement units. Item or items not found to be defective or in case of any missing item and accessories, the item will be returned back at customers cost
Damage in Transit
Tech Micro USA personnel take the utmost care in packaging your products for shipment. Occasionally, however, a package may become damaged due to mishandling by a carrier. If you have received a damaged product please call our customer service department immediately for further assistance